Shipping Information
We know you're excited to receive your order — and we're excited to send it! Here's everything you need to know about delivery.
📦STANDARD
3 - 5 working days
£3.99
⚡EXPRESS
1 - 2 working days
£6.99
🎁FREE DELIVERY
3 - 5 working days
Orders over £35 **FREE**
Working days are Monday to Friday, excluding bank holidays. Orders placed after 2 PM will be processed the next working day.
Order Processing
⏰ Orders placed before 2 PM on a working day are processed and dispatched the same day.
📦 Orders placed after 2 PM or on weekends/bank holidays are processed the next working day.
✉️ You'll receive a dispatch confirmation email with your tracking link as soon as your order is on its way.
Where We Deliver
Currently, we deliver across mainland United Kingdom (England, Scotland, Wales, and Northern Ireland).
Please note:
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Delivery to Scottish Highlands, Islands, and Northern Ireland may take an additional 1–2 working days
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We do not currently deliver to international addresses — but we're working on it!
Packaging 📦
We care about your order and the planet. That's why:
🌱 All orders are packed in recyclable packaging
🌱 We use minimal plastic — only where absolutely necessary to protect your product
🌱 Our packaging materials are sourced from responsible suppliers
🧡 Each order comes with a little thank-you from our family — because we genuinely appreciate your support
Delivery Issues
My order hasn't arrived — what now?
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Check your tracking link in your dispatch confirmation email
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Check if a delivery attempt card was left by the courier
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Allow 5 working days from dispatch before contacting us (Standard) or 2 working days (Express)
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If your order still hasn't arrived, email us with your order number and we'll investigate immediately
My tracking says delivered but I haven't received it:
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Check with neighbours or household members first
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Check safe places (porch, behind bins, garage)
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If still missing, contact us within 48 hours and we'll work with the courier to resolve it
Wrong or damaged item received:
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We're really sorry! Contact us within 48 hours with a photo and your order number — we'll put it right immediately