📦 Order Tracking
Waiting for your order? We know the feeling — like a cat sitting by the window, waiting for you to come home. Track your delivery right here.
Track Your Order
You can track your order in two ways:
Option 1 — Use your Wix account
If you created an account at checkout, simply log in and check your order status under My Orders.
Option 2 — Use your tracking link
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Check your dispatch confirmation email — it contains your tracking link and tracking number
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Click the tracking link to see real-time updates from the courier
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You can also track directly on the courier's website using your tracking number
Tracking Statuses Explained
Status What It Means
📦 Order Confirmed We've received your order and it's being prepared
✅ Dispatched Your order has left our warehouse and is on its way
🚚 In Transit Your parcel is moving through the courier's network
📍 Out for Delivery Your parcel is with the local courier — expect it today!
✉️ Delivered Your order has been delivered to your address
⚠️ Attempted Delivery The courier tried to deliver but no one was home — check for a card
Common Questions
Q: My tracking hasn't updated in days — is my order lost?
A: Not necessarily. Tracking can sometimes take 24–48 hours to update between courier scan points. If there's no update after 3 working days, contact us and we'll look into it.
Q: The courier says delivered but I don't have my parcel:
A: First, check:
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Safe places (porch, behind bins, garage)
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With neighbours or household members
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For a delivery card from the courier
If you still can't find it, contact us within 48 hours and we'll sort it out.
Q: Can I change my delivery address after placing my order?
A: We process orders quickly, but if you contact us within 2 hours of placing your order, we'll try our best to update the address.
Q: What if I'm not home when my order arrives?
A: The courier will usually leave your parcel in a safe place or with a neighbour. If not possible, they'll leave a card with instructions to rearrange delivery or collect from a local depot.
Q: Can I track my order without a tracking number?
A: If you have an account with us, you can check your order status under My Orders. Otherwise, contact us with your order number and we'll provide your tracking details.
Need help with your order?